Publications

Explore articles, jobs, talks, news, privacy,...

Learn about dark patterns, fair patterns and much more

Willing to dig further on dark patterns? Here are curated resources, including hundreds of publications we analyzed in our R&D Lab, conferences, webinars and job opportunities to fight dark patterns.

Meta in Germany – paid ad-free button case

In a recent case, the Düsseldorf Higher Regional Court made a significant ruling against Meta Platforms Ireland. The court found that Meta's use of unclear order buttons in their paid ad-free service on Facebook and Instagram violated consumer protection laws. The court emphasized that companies have a legal obligation to label order buttons with clear wording that indicates an obligation to pay. This ruling serves as a reminder to companies of the importance of providing transparent and informative ordering processes to protect consumers. Adhering to consumer protection regulations is crucial, particularly in the context of online transactions, to ensure a fair and transparent marketplace.
Google has agreed to pay $350M to its shareholders as a settlement for deceptive practices related to Google+. The lawsuit claimed that Google hid a software glitch that exposed user data while publicly emphasizing data security. The settlement aims to repay damages suffered by shareholders due to the glitch causing a drop in share value. Approval from a U.S. District Judge is pending.
A settlement has been reached in a class action lawsuit that claimed Verizon Wireless misled its customers by not disclosing certain fees in its postpaid wireless service plans. A monthly administrative charge was added that was not originally part of the advertised service plan price.
Texas Attorney General has sued Hilton Dopco Inc. for charging mandatory hotel fees that are not included in advertised rates, alleging violation of the Texas Deceptive Trade Practices Act. The lawsuit claims that the hidden resort fees add up to more than $16 million annually at the Hilton Anatole in Dallas. This lack of transparency in advertising thwarts consumers' ability to compare prices and misleads them about the true room rate.
Legoland New York is facing a class action lawsuit for allegedly failing to disclose a $4.99 processing fee until checkout, violating the NY Arts and Cultural Affairs Law. The park is accused of advertising one set of prices and then adding the fee at checkout, resulting in a significant price increase. According to the lawsuit, this tactic has allowed the park to deceive customers and collect substantial amounts of money.
A class action lawsuit has been filed against Hilton, alleging that the hotel chain falsely advertises its rates by charging hidden fees, including "resort fees" and "destination fees." The lawsuit claims that Hilton fails to disclose the full cost of its hotel rooms upfront and adds on these fees at the last minute, cheating consumers out of millions of dollars. According to the lawsuit, Hilton's deceptive practices violated consumers' rights to truthful information about the actual price of the nightly room rates.

EU investigation into X (formerly Twitter) for dark patterns

European Commission Launches Digital Services Act Investigation Against X (formerly Twitter) The European Commission has kicked off a formal investigation under the Digital Services Act (DSA) against X. This probe covers various grounds, including risk management, content moderation, dark patterns, advertising transparency, and data access for researchers. Specifically focusing on dark patterns: 1. Information Manipulation Check: The Commission is looking into whether X's “Community Notes” system effectively combats information manipulation in the EU, especially in safeguarding civic discourse and electoral processes. 2. Transparency in Question: The investigation questions the transparency measures taken by X, highlighting potential shortcomings in providing researchers access to public data and concerns with X's ads repository. 3. Deceptive Design Alert: Suspicions about a deceptive design in X's user interface, particularly related to Blue checks on subscription products, are under scrutiny. This marks the first formal action by the Commission to enforce the DSA, a mere three years after its proposal, indicating a swift move towards ensuring online platforms operate responsibly. Stay tuned for updates on this evolving investigation.

Wizz Air Hungary

The Hungarian Competition Authority has initiated proceedings against Wizz Air Hungary for concealing crucial information about its free online check-in services, resulting in passengers incurring avoidable costs. Passengers with return tickets were unable to check in online for free from their mobile phone browsers, leading to an airport check-in fee of around EUR 40.

Our clients